Terms and Conditions

Last updated: 7 September 2026

These Terms and Conditions govern your access to and use of:

https://www.megridigitizing.com

They also apply to quotations, orders, and services provided by Megri Digitizing, including embroidery digitizing, vector-art conversion, logo conversion, artwork editing, and related digital-design services.

In these Terms, “Megri Digitizing,” “we,” “us” and “our” refer to Megri Digitizing and the Megri company providing the relevant service. “Customer,” “you” and “your” refer to the person or organization accessing the website, requesting a quotation or purchasing our services.

By using this website, submitting a quotation request or placing an order, you agree to these Terms and Conditions. If you place an order on behalf of a company or another person, you confirm that you have authority to accept these Terms on their behalf.

1. Our Services

Megri Digitizing provides custom digital services, including:

• Embroidery digitizing
• Vector-art conversion
• Raster-to-vector conversion
• Logo and image conversion
• Artwork editing and clean-up
• File-format conversion
• Design revisions
• Related design and production-support services

Unless expressly agreed otherwise in writing, our services produce digital files only. Physical embroidery, garments, patches, printed products or other physical goods are not included.

2. Quotations and Estimates

You may request a quotation by submitting your artwork, required dimensions, file format, intended use and other project information.

A quotation is based on the information and artwork available when it is prepared. We may revise a quotation if:

• The supplied artwork is incomplete or different from the preview
• The required work is more complex than originally described
• Dimensions, stitch count, colors or file formats change
• Additional services or revisions are requested
• The original instructions were inaccurate or incomplete
• Rush delivery is requested

Unless otherwise stated, a quotation is valid for 30 days and does not oblige us to accept the order.

Estimated stitch counts are provided for guidance. The final stitch count may vary after digitizing, editing and quality review.

3. Orders and Acceptance

Submitting an order form or making a payment does not always mean that an order has been accepted.

An order is accepted when we:

• Confirm the order by email or through your account;
• Begin working on the project; or
• Deliver the completed file,

whichever occurs first.

We may decline, suspend, or cancel an order where:

• The instructions are unclear or incomplete
• The requested work is unlawful or prohibited
• The customer may not have permission to use the artwork
• Payment cannot be verified
• The project is outside our technical capabilities
• The customer has misused our website or services
• Completing the order could infringe another person’s rights
• The order contains abusive, deceptive, or fraudulent activity

If we cancel an order before starting work, any amount paid for the unperformed service will normally be refunded.

4. Customer Instructions

You are responsible for providing accurate and complete project instructions, including:

• Correct artwork
• Required width and height
• Intended fabric or material
• Embroidery placement
• Required machine-file format
• Thread or color requirements
• Printing or production requirements
• Required delivery date
• Any special technical instructions

We are not responsible for errors caused by incorrect, incomplete, conflicting, or late instructions.

If you do not provide dimensions, we may prepare the design using dimensions we consider reasonable based on the supplied artwork. Changes requested afterward may be treated as revisions or a new order.

5. Artwork and File Quality

The quality of completed work depends partly on the quality of the source artwork.

Low-resolution, blurred, distorted, incomplete, or damaged artwork may require interpretation or additional editing. We may simplify very small details, fine lettering, gradients, complex color effects or other elements that cannot be reproduced reliably in embroidery or the requested vector format.

We will use reasonable professional judgment when converting the design, but we cannot guarantee an exact reproduction where the original design, intended size, fabric, printing method or embroidery process creates technical limitations.

6. Customer Ownership and Permission

By uploading or sending artwork to us, you confirm that:

• You own the artwork; or
• You have valid permission or authority to use, reproduce and modify it;
• Our work on the material will not infringe any copyright, trademark, privacy, publicity or other third-party right; and
• The material and requested use are lawful.

We are not responsible for independently verifying ownership of every logo, image, character, photograph, trademark or design submitted by a customer.

We may request evidence of ownership or permission and may reject or stop work if we reasonably suspect infringement or unlawful use.

You remain responsible for claims arising from artwork, instructions or material supplied by you.

7. Prohibited Content and Orders

You must not use our website or services to create, upload, transmit or distribute material that:

• Infringes copyright, trademark or other intellectual-property rights
• Is fraudulent, deceptive or unlawful
• Promotes illegal goods, services or activities
• Contains child sexual abuse or exploitation material
• Encourages violence, terrorism or serious criminal activity
• Contains malicious software or harmful code
• Violates another person’s privacy or publicity rights
• Is submitted without the necessary authority or permission

We may reject or report unlawful material where required by law.

8. Prices and Payment

Prices may be displayed on the website, provided through a quotation or agreed in writing.

Unless stated otherwise:

• Prices are quoted in US dollars
• Payment is due before work begins or before completed files are released
• Taxes, duties, bank charges and currency-conversion fees are the customer’s responsibility
• Rush work, complex artwork and additional revisions may carry extra charges
• Promotional prices and discounts are subject to their stated conditions

We may correct genuine pricing, typographical or calculation errors. If an error affects an accepted order, we will notify you and allow you to approve the corrected price or cancel the affected service.

You agree to provide valid billing and payment information. Payments may be processed by independent payment providers subject to their own terms and privacy policies.

9. Turnaround and Delivery

Turnaround times are estimates unless we expressly confirm a guaranteed deadline in writing.

Turnaround generally begins after:

• Payment has been received or authorized;
• Usable artwork has been supplied; and
• Complete instructions have been received.

Delays caused by missing information, customer responses, revised instructions, payment issues or new requirements may extend the delivery time.

Completed files may be delivered by email, download link, customer account, cloud storage or another agreed electronic method.

We are not responsible for delays caused by email filtering, incorrect contact details, internet outages, third-party platforms or events outside our reasonable control.

You should contact us promptly if a file has not arrived within the expected period.

10. Embroidery Digitizing Limitations

Embroidery results are affected by factors outside the digitized file itself, including:

• Fabric type and thickness
• Stretch and movement of the material
• Stabilizer and backing
• Thread type and quality
• Needle type and condition
• Hoop tension
• Embroidery machine settings
• Machine maintenance
• Design size and placement
• Operator experience

A digitized preview or on-screen simulation cannot perfectly predict the finished embroidery on every machine and material.

Customers should run a test sew-out on similar material before beginning bulk production. We are not responsible for production losses where the customer proceeds with bulk embroidery without conducting and approving an appropriate test.

Where a reasonable issue with the digitized file is reported, we will review it and may request photographs, videos, machine details, thread information, fabric information or the test sew-out to identify the cause.

11. Vector-Art Limitations

Vector conversion may require us to redraw, simplify or interpret parts of the source image.

Exact reproduction may not be possible where the source contains:

• Very low resolution
• Missing or obscured details
• Complex textures
• Photographic effects
• Gradients or transparency
• Unidentified typefaces
• Color differences between screens and production methods

Unless specifically ordered, the service does not include trademark clearance, font licensing, colour calibration, print production or legal verification of the artwork.

Customers should check dimensions, colors, spelling, outlines and production settings before printing, cutting, engraving or manufacturing.

12. Proofs and Customer Approval

Where we provide a proof or preview, you are responsible for reviewing:

• Spelling and wording
• Design dimensions
• Colours
• Layout and placement
• File format
• Artwork details
• Other project specifications

Approval confirms that the visible design is acceptable, subject to the technical limitations of the intended production method.

We are not responsible for errors approved by the customer or contained in the original instructions and artwork.

13. Revisions

Revision availability depends on the service purchased and the original order requirements.

A revision generally means a reasonable adjustment to make the completed file conform to the original instructions. Examples may include minor changes to:

• Stitching
• Density
• Underlay
• Pull compensation
• Colour sequence
• Small artwork details
• Vector paths

The following may be treated as a new order or additional paid work:

• Replacing the original artwork
• Changing the design concept
• Changing wording or spelling supplied by the customer
• Adding new elements
• Removing substantial elements
• Making a significant size change
• Changing the intended fabric, placement or production method
• Requesting a different service after completion
• Requesting changes outside the original instructions

Revision requests should clearly explain the issue and should be submitted within the period stated in our Refund, Revision and Cancellation Policy or quotation.

14. Cancellations and Refunds

Because our services involve customized digital work, cancellation and refund eligibility depends on whether work has started and the circumstances of the request.

Cancellations, refunds, service credits and revision remedies are governed by our separate Refund, Revision and Cancellation Policy, which forms part of these Terms.

Nothing in these Terms removes any non-excludable consumer rights available under applicable law.

15. Intellectual Property in Completed Work

Ownership of the customer’s original artwork remains with the customer or its existing owner.

Subject to full payment, the customer receives the right to use the completed files for the purpose agreed with us, provided the customer already has the necessary rights to the underlying artwork.

Unless expressly transferred in writing, we retain ownership of:

• Our website and its content
• Internal production methods
• Software, tools and systems
• Reusable techniques
• Templates and general design elements
• Business processes and know-how
• Materials created independently of the customer’s artwork

Payment for a file does not transfer rights in third-party fonts, stock images, trademarks, characters or other protected material owned by someone else.

Any special assignment of copyright or exclusive ownership must be agreed expressly in writing.

16. Portfolio Use and Confidentiality

We will take reasonable care when handling customer artwork and project information.

We will not intentionally publish confidential artwork clearly identified as confidential. If a project is commercially sensitive, you should notify us in writing before work begins.

Unless you provide permission, we will not use identifiable customer artwork as a public portfolio example.

These Terms do not create the obligations of a formal non-disclosure agreement. If a separate confidentiality agreement is required, you must request and accept it in writing before submitting sensitive material.

17. File Storage and Backups

We may retain original artwork, working files and completed files for customer support, repeat orders, revisions, legal compliance and internal recordkeeping.

We do not guarantee permanent storage of any file.

You are responsible for downloading completed files promptly and maintaining your own secure backups. We are not responsible for losses caused by a customer’s failure to preserve delivered files.

Recovery or recreation of archived files may not always be possible and may involve an additional charge.

18. Website Accounts

If account registration is available, you are responsible for:

• Providing accurate information
• Protecting your password and login credentials
• Restricting access to your account
• Informing us of suspected unauthorized access
• All activities performed through your account

We may suspend or close accounts involved in fraud, abuse, security risks, payment disputes or violations of these Terms.

19. Acceptable Website Use

You must not:

• Attempt to gain unauthorized access to the website or server
• Introduce malware, viruses or harmful code
• Interfere with website security or operation
• Scrape or extract content through excessive automated requests
• Use forms to send spam
• Submit fraudulent orders or payment information
• Impersonate another person or organization
• Circumvent technical or security restrictions
• Copy or exploit website content without permission

We may block access, cancel orders or take other reasonable action where misuse is detected.

20. Website Information

We try to keep website information accurate and current. However, descriptions, prices, examples, turnaround times and availability may occasionally contain errors or become outdated.

Website samples demonstrate the general nature of our services. They do not guarantee identical results for every project.

We may change, suspend or discontinue website content, features or services without prior notice.

21. Third-Party Services and Links

The website may use or link to third-party services, including payment providers, social networks, cloud-storage services and other websites.

We do not control third-party websites and are not responsible for their content, availability, security or practices. Your use of third-party services may be governed by separate terms and privacy policies.

22. Disclaimer of Warranties

We will provide services with reasonable care and skill.

To the fullest extent permitted by law, the website and services are otherwise provided on an “as available” basis. We do not guarantee that:

• The website will always be uninterrupted or error-free
• Every file will work with every software version, machine or production system
• Digital previews will exactly match physical output
• Colour appearance will be identical across screens, threads, inks or materials
• Every project will be suitable for every intended application
• Third-party services will remain available

Nothing in this section excludes an express written commitment included in an accepted quotation.

23. Limitation of Liability

To the fullest extent permitted by law, Megri Digitizing will not be liable for indirect, incidental, special or consequential losses, including:

• Loss of profit
• Loss of revenue
• Loss of business
• Loss of opportunity
• Loss of production
• Loss of goodwill
• Loss or corruption of data
• Costs of garments, materials, printing or bulk production

Our total liability relating to a particular order will not exceed the amount paid to us for the service giving rise to the claim.

These limitations do not apply where liability cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct or other legally non-excludable matters.

24. Customer Responsibility for Production

You are responsible for checking and testing completed files before commercial use or bulk production.

You should not begin bulk embroidery, printing, cutting, engraving or manufacturing until you have confirmed that the file:

• Opens correctly
• Has the correct dimensions
• Uses the correct format
• Contains the expected design
• Produces an acceptable test result
• Is suitable for the intended equipment and material

We are not responsible for avoidable production costs resulting from failure to conduct these checks.

25. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless Megri Digitizing and its personnel from third-party claims, losses or reasonable costs arising from:

• Artwork or material supplied by you
• Your lack of permission to use submitted content
• Your infringement of intellectual property or other rights
• Your unlawful use of completed files
• Your material breach of these Terms

This provision does not require you to compensate us for losses caused by our own unlawful conduct.

26. Force Majeure

We will not be responsible for delay or failure caused by events outside our reasonable control, including:

• Natural disasters
• Severe weather
• Fire or flood
• War, terrorism or civil disturbance
• Government action
• Power or internet failure
• Cyberattacks
• Labour disruption
• Failure of essential third-party services
• Serious illness or public-health emergencies

We will take reasonable steps to resume affected services when practicable.

27. Electronic Communications

By contacting us or placing an order electronically, you agree that we may communicate with you by email, website notification, customer account or another electronic method.

Electronic confirmations, invoices, approvals and records may satisfy applicable requirements for written communications, subject to applicable law.

You are responsible for keeping your contact information current and checking spam or junk folders for service communications.

28. Privacy

Our collection and use of personal information are governed by our Privacy and Cookie Policy, which forms part of these Terms.

29. Governing Law and Disputes

These Terms and any dispute relating to our website or services will be governed by the laws applicable in the State of New York, United States, without regard to conflict-of-law principles.

Subject to any mandatory consumer-protection rights, disputes will be submitted to the courts with appropriate jurisdiction in or serving Onondaga County, New York.

Before starting formal proceedings, you agree to contact us and provide a reasonable opportunity to resolve the issue informally.

Nothing in this section prevents either party from seeking urgent injunctive relief or exercising rights that cannot lawfully be restricted.

30. Changes to These Terms

We may update these Terms to reflect changes in:

• Our services
• Website features
• Business practices
• Payment arrangements
• Legal requirements
• Security requirements

The revised Terms will be published on this page with an updated revision date.

Changes will apply to future website use and orders. Terms applicable to an already accepted order will not be materially changed retrospectively unless required by law or agreed with the customer.

31. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. The affected provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

32. No Waiver

A failure or delay in enforcing any provision of these Terms does not waive the right to enforce it later.

33. Entire Agreement

These Terms, together with the accepted quotation, order confirmation, Privacy and Cookie Policy, Refund, Revision and Cancellation Policy and any written special terms, constitute the agreement between you and Megri Digitizing concerning the relevant service.

If there is a conflict, individually agreed written order terms will take priority for that order, followed by the quotation or order confirmation and then these Terms.

34. Contact Us

Questions about these Terms and Conditions may be sent to:

Megrisoft Legal Team
4700 Onondaga Blvd
Syracuse, NY 13219
United States

Email: legal@megrisoft.com
Telephone: +1-315-703-9025