Privacy and Cookie Policy Of Megri Digitizing

Last updated: 7 September 2026

Megri Digitizing respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quotation, placing an order, or communicating with us.

This Privacy and Cookie Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.

This policy applies to the website:

https://www.megridigitizing.com

In this policy, “Megri Digitizing,” “we,” “us,” and “our” refer to Megri Digitizing and the Megri company responsible for operating this website and providing embroidery digitizing, vector-art conversion, and related services.

1. Information We Collect

The information we collect depends on how you use our website and services.

Information You Provide

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Country and billing address
• Company or business name
• Account information
• Order and quotation details
• Design dimensions and required file formats
• Special instructions and project requirements
• Images, logos, artwork and other files you upload
• Messages sent through our contact, order or quotation forms
• Payment and transaction information
• Reviews, feedback and correspondence
• Marketing preferences

Please do not upload confidential personal information that isn’t necessary to complete your order.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Approximate geographical location
• Website interactions
• Cookie identifiers
• Diagnostic and security information

This information helps us operate, secure, and improve the website.

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries and quotation requests
• Process and manage orders
• Create embroidery digitizing and vector-art files
• Communicate about project requirements and revisions
• Deliver completed files
• Process payments and maintain transaction records
• Provide customer support
• Manage customer accounts
• Prevent fraud, abuse and unauthorized transactions
• Protect the security of our website and systems
• Improve our website, services and customer experience
• Send service-related communications
• Send offers or marketing messages where permitted
• Maintain accounting, tax and business records
• Establish, exercise or defend legal claims
• Comply with applicable laws and lawful requests

We will not use uploaded artwork or project files for unrelated purposes.

3. Legal Grounds for Processing

Where applicable data-protection law requires a legal basis, we process personal information on one or more of the following grounds:

• Contract: Processing is necessary to provide a quotation, complete an order or deliver requested services.
• Legitimate interests: Processing is necessary to operate, improve and protect our business, provided those interests do not override your rights.
• Consent: You have given permission for a particular use, such as certain marketing communications or non-essential cookies.
• Legal obligation: Processing is necessary to comply with accounting, tax, regulatory or other legal requirements.
• Legal claims: Processing is necessary to establish, exercise or defend our legal rights.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing already completed lawfully.

4. Customer Artwork and Uploaded Files

Customers may upload logos, photographs, drawings, illustrations and other artwork so that we can provide quotations or complete orders.

We use uploaded files to:

• Evaluate project requirements
• Prepare quotations
• Produce requested digitizing or vector-art files
• Perform quality checks
• Make requested revisions
• Deliver completed work
• Maintain necessary order and support records

Customers should upload only files they own or are authorized to use. Intellectual-property responsibilities relating to uploaded material are addressed separately in our Terms and Conditions and Copyright and Intellectual Property Policy.

We do not claim ownership of the original artwork customers upload merely because it has been submitted through our website.

5. Payment Information

Payments may be processed by independent payment-service providers. These providers may collect payment-card, billing, and transaction information under their own privacy policies and security procedures.

Megri Digitizing does not normally receive or store complete payment-card numbers or card security codes when payment is handled directly by a payment provider.

We may retain transaction references, payment status, invoice information, and other records required for customer support, accounting, fraud prevention, and legal compliance.

6. How We Share Information

We do not sell personal information for money.

We may share limited information with trusted service providers where reasonably necessary to operate our business, including providers of:

• Website hosting and maintenance
• Email and business communications
• Cloud storage and file delivery
• Payment processing
• Order management
• Customer support
• Website analytics
• Spam and fraud prevention
• Accounting and professional advice
• Data security and backup services

These providers may process information only for the services they provide to us and subject to their contractual and legal responsibilities.

We may also disclose information:

• When required by law, regulation, court order or lawful government request
• To investigate fraud, security incidents or misuse of our services
• To protect our rights, property, customers or the public
• In connection with a merger, restructuring, financing, acquisition or sale of all or part of the business
• With your consent or at your direction

We do not allow third parties to use customer artwork for their independent marketing purposes.

7. International Data Transfers

We provide services to customers in different countries and may use service providers located outside your country.

As a result, personal information may be processed in the United States, India or other countries where our service providers or we operate. The privacy laws in those countries may differ from those in your place of residence.

Where required, we use reasonable contractual, organizational or legal safeguards to protect personal information transferred internationally.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing orders and revisions
• Providing customer support
• Maintaining business and transaction records
• Complying with accounting, tax and legal obligations
• Resolving disputes
• Preventing fraud and abuse
• Enforcing our agreements

Uploaded artwork, working files and completed project files may be retained for a reasonable period to support revisions, repeat orders, quality control and customer service.

Retention periods may vary according to the type of record and applicable legal requirements. Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

Customers may request deletion of eligible files or personal information by contacting us. Some records may need to be retained where required by law or for legitimate business and legal purposes.

9. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information and uploaded files against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet transmission, electronic storage system or security measure is completely secure. We cannot guarantee absolute security.

Customers are responsible for protecting their account credentials and should contact us promptly if they suspect unauthorized access.

10. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible information
• Restrict or object to certain processing
• Withdraw consent
• Request a portable copy of certain information
• Opt out of marketing communications
• Complain to an applicable data-protection authority
• Receive information about how your data is collected, used and disclosed

Certain rights may be subject to legal limitations and identity verification.

To exercise a privacy right, contact the Megrisoft Legal Team using the details provided at the end of this policy. Please describe your request clearly and identify the email address connected with your account or order.

We will not discriminate against you for exercising an applicable privacy right.

11. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights to know, correct or delete certain personal information and to obtain information about how it is collected, used or disclosed.

Megri Digitizing does not sell personal information for monetary consideration. If our practices fall within a legal definition of selling or sharing personal information for targeted or cross-context behavioral advertising, eligible users may have the right to opt out.

Where required by applicable law, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control.

Not every California privacy law applies to every business. Rights will be provided where the relevant legal requirements and thresholds apply.

12. Marketing Communications

We may send marketing emails where you have consented or where otherwise permitted by law.

You may unsubscribe by:

• Clicking the unsubscribe link in a marketing email
• Contacting us directly
• Updating your communication preferences, where available

Even after opting out of marketing, you may continue to receive necessary service communications concerning quotations, orders, payments, security or customer support.

13. Children’s Privacy

Our website and services are intended for businesses and adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information without appropriate permission, please contact us so that we can investigate and take appropriate action.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We do not control and are not responsible for the content, security or privacy practices of third-party websites. You should review the privacy policy of any third-party service before providing personal information.

Cookie Policy

15. What Are Cookies?

Cookies are small text files stored on your computer, smartphone or other device when you visit a website.

Cookies help websites function, remember preferences, understand how visitors use the website and, where permitted, support advertising and marketing activities.

Similar technologies, including pixels, tags, scripts and local storage, may serve related purposes. References to cookies in this policy include these comparable technologies where appropriate.

16. Cookies We Use

Our website may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are required for essential website functions, such as:

• Website security
• Fraud and spam prevention
• Shopping-cart operation
• Checkout and payment functionality
• Session management
• Remembering cookie choices
• Maintaining website stability

These cookies cannot normally be disabled through our cookie controls because the website may not function correctly without them.

Functional Cookies

Functional cookies remember choices and provide enhanced features, such as:

• Saved preferences
• Form settings
• Language or regional choices
• Customer account features
• Improved website functionality

Disabling them may affect some website features.

Analytics and Performance Cookies

These cookies help us understand:

• How visitors find the website
• Which pages are visited
• How visitors move through the website
• Whether errors occur
• How the website performs
• Which services and content are most useful

Analytics information helps us improve the website and customer experience. Where required, these cookies are used only after consent.

Advertising and Marketing Cookies

If used, these cookies may help us:

• Measure advertising performance
• Limit repeated advertisements
• Understand responses to marketing campaigns
• Display more relevant advertising
• Build audiences for advertising platforms

Where required by law, advertising and marketing cookies will be placed only after you provide consent.

Third-Party Cookies

Certain cookies may be set by third-party services integrated with our website, such as:

• Payment providers
• Analytics providers
• Embedded media services
• Security and spam-prevention providers
• Advertising platforms
• Social-media services

Third parties control their own cookies and process information according to their respective privacy policies.

17. Cookie Duration

Cookies may be:

• Session cookies, which expire when you close your browser; or
• Persistent cookies, which remain on your device for a specified period or until you delete them.

The duration depends on the cookie’s purpose and the provider that sets it.

18. Managing Cookie Preferences

Where a cookie consent tool is available, you can use it to accept, reject or manage non-essential cookies.

You can also control cookies through your browser settings. Most browsers allow you to:

• View stored cookies
• Delete cookies
• Block some or all cookies
• Receive warnings before cookies are stored
• Restrict third-party cookies

Blocking strictly necessary cookies may prevent parts of the website, shopping cart, quotation forms, account or checkout process from working properly.

Withdrawing consent does not affect the lawfulness of cookie use that occurred before withdrawal.

19. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Because there is no single universally adopted standard for interpreting these signals, our website may not respond to every Do Not Track setting.

Where applicable law requires recognition of a particular browser-based privacy signal, we will process that signal as legally required.

20. Changes to This Policy

We may update this Privacy and Cookie Policy when:

• Our services or website features change
• We introduce new service providers
• Our data or cookie practices change
• Legal or regulatory requirements change
• Security or operational requirements change

The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.

We encourage you to review this policy periodically.

21. Contact Us

If you have questions about this policy, want to exercise a privacy right or wish to make a complaint, please contact:

Megrisoft Legal Team
4700 Onondaga Blvd
Syracuse, NY 13219
United States

Email: legal@megrisoft.com
Telephone: +1-315-703-9025

Please include sufficient information for us to understand and respond to your request. We may ask for reasonable verification before disclosing, correcting or deleting personal information.